Prior to arriving in Marrakech, I emailed the owner (who as mentioned by other reviewers doesn't speak much English at all...you may find using Google translator an to draft an email very beneficial if done sentence by sentence). I arranged an airport pick up for me and my boyfriend, and we got a confirmation email saying we would be picked up. We were willing to pay to get picked up, but just thought it better to arrange with the Riad as they would have given a fair price. Unfortunately arriving at the airport no one was there. We called and were told to get a Taxi, which ended up costing 200dirham (about £20, which is pretty expensive considering the airport isn’t that far). We were met by the Riad and had our luggage carried. This was our only slightly negative experience of the staying at Riad De Vinci. The claim that it is hard to find, is not the case. In general you will find that the Medina area and the Souks can be very confusing. Narrow roads with signs in Arabic for the most part, so finding this Riad is not that much harder than finding any other Riad in the Medina. Some Riads are just off a main road while De Vinci is a little more tucked away in a residential area, but you’ll have no problems finding it after the first day. You’ll need a map in Marrakech anyway. The Riad is beeeautiful and we had gorgeous suite with impeccable décor, spotlessly clean with gorgeous touches like rose petals on your bed and a large stone bath.